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Office Policies

Prescription Refills: Please allow 48-72 hours notice for all medication refills to ensure you get your medication on time.

Insurance referrals: If your insurance requires a referral for specialist visits or diagnostic testing please give us at least 48-72 hours notice to submit your referral. Failure to notify us of an appointment may result in higher out-of-pocket costs for you.

Form Completion: Any forms that need to be completed by a provider may be charged a $10.00 fee if the patient has not been seen in over three months.

New Patients: For your first visit please arrive 15 minutes prior to your appointment time. Please be sure to bring your insurance card(s), photo ID, list of your medications and supplements, and any questions you may have for the provider. To save time at your appointment it is recommended that you download and print our new patient forms to complete prior to your visit.

After hours/On call doctor: We have a provider on call 24/7. If you have a life-threatening emergency please call 911 for an ambulance or proceed directly to the nearest Emergency Room. If you have an urgent issue that is not life-threatening but requires advice you may call and leave a message for the on-call provider. He or she will return your call.

Insurance: As a small, independent office we are not able to accommodate all insurance plans. It is your responsibility to be aware of the details of your individual plan. Please check with your insurance provider or give our office a call to find out if we participate with your insurance. We reserve the right to cancel or reschedule your appointment if we do not accept your insurance.

Co-payments: All co-payments are due at the time of service, prior to seeing the provider.

Payment plans: If you feel that you need to set up a payment plan to take care of your bill please contact our office billing department. We understand the financial burden that medical bills can place on you and we are willing to work with you.

Appointments: Office appointments are by appointment only. We will do everything we can to meet your needs and get you an appointment as soon as possible.

No-Show Policy: We reserve the right to charge a $25.00 no-show fee for missed appointments without notice. Three missed appointments will result in dismissal from the practice.

Medical Records: Patients requesting to pick up a copy of their medical record may be charged a fee. There is no fee for sending medical records directly to another provider or facility.

Late Arrival: We ask that you arrive 10 minutes early to your appointment to give time for check-in. We reserve the right to ask you to reschedule your appointment if you are 5-10 minutes or more late for your scheduled appointment time.